Privacy Policy

1.1 FLY Cuisine, LLC (“Fly Cuisine,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have when you visit our website (the “Site”) or use our inflight catering services (the “Services”).

1.2 By using the Site or our Services, you agree to the collection and use of information as described in this Privacy Policy.

2.1 Information you provide. When you request a quote, place a catering order, or contact us (including through our online intake forms, by email, or by phone), we may collect your name, email address, phone number, company or aircraft operator name, flight and aircraft details (such as departure airport and time), passenger counts, menu selections, dietary preferences, allergies and special requests, delivery details, and the billing and payment information needed to process your order.

2.2 Information collected automatically. When you visit the Site, we and our analytics provider automatically collect certain information through cookies and similar technologies, including your IP address, approximate location derived from it, device and browser type, operating system, referring and exit pages, the pages and links you interact with, and the dates and times of your visits.

3.1 We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors find and use the Site. Google Analytics uses cookies and similar identifiers to collect information such as your device and usage data, approximate location, and the pages you view, which helps us measure traffic and improve the Site.

3.2 Google may process this information in accordance with its own policies. You can learn more about how Google uses data at policies.google.com/privacy, and you can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.

4.1 We use the information we collect to provide, process, and fulfill catering inquiries and orders; to communicate with you about quotes, orders, scheduling, and changes; to arrange delivery, including through third-party providers; to process payments; to operate, maintain, secure, and improve the Site; to analyze usage and trends; to comply with our legal obligations; and to protect our rights and prevent misuse of the Site or Services.

5.1 The Site uses cookies and similar technologies, including those set by Google Analytics, to remember preferences and measure how the Site is used. Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how some parts of the Site function.

6.1 We do not sell your personal information. We may share information with service providers that support our business, such as website hosting, analytics, online form and customer-management providers, and payment processors; with third-party catering or delivery providers used to fulfill your order; with our professional advisors; and with authorities or other parties when we believe it is required by law or necessary to protect our rights, safety, or property.

7.1 Some features of the Site, including our quote and order forms and payment processing, are provided through third-party services that maintain their own privacy practices. The Site may also link to third-party websites, such as social media pages. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies before providing them with information.

8.1 We retain personal information for as long as needed to fulfill the purposes described in this Privacy Policy, including to provide the Services, maintain business and financial records, resolve disputes, and comply with our legal obligations. When information is no longer needed, we delete or de-identify it.

9.1 We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10.1 You can opt out of Google Analytics using the browser add-on described in Section 3, and you can manage or disable cookies through your browser settings. Depending on where you live, you may have rights to access, correct, delete, or restrict the use of the personal information we hold about you, or to opt out of certain processing. To make a request, contact us using the details in Section 13. We will respond as required by applicable law and may need to verify your identity before acting on a request.

11.1 The Site and our Services are intended for a business and adult audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

12.1 We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

13.1 If you have questions about this Privacy Policy or our data practices, please contact FLY Cuisine, LLC at:

Email: ORDERS@FLYcuisine.com
Phone: 480-361-1800
Address: 7625 E Redfield Rd Ste 130, Scottsdale, AZ 85260