Terms and Conditions

1.1 These terms and conditions (“Terms”) govern the provision of inflight catering services (“Services”) by FLY Cuisine, LLC (“Fly Cuisine,” “we,” “us,” or “our”) to clients (“Client” or “you”) for private aircraft passengers and crews.

1.2 By engaging our Services, you agree to be bound by these Terms. Please read them carefully and contact us if you have any questions.

2.1 Client orders for inflight catering must be submitted to FLY Cuisine in writing or through our designated electronic channels. Each order constitutes an offer by the Client to purchase catering services under these Terms.

2.2 All orders are subject to acceptance by FLY Cuisine, and we reserve the right to decline any order for any reason. In such cases, any payment made by the Client will be refunded promptly.

3.1 Client orders that need to be canceled should be communicated to FLY Cuisine in written or electronic format.

3.2 Cancellation requests will be reviewed by FLY Cuisine to determine if any charges will be incurred. The following factors may be considered: order complexity, special requests, time of day, weather conditions, delivery distance, and special events.

3.3 FLY Cuisine will work with the Client to establish specific cancellation timeframes that minimize costs for both parties while adhering to food safety guidelines. Typically, a standard cancellation policy of twenty-four (24) hours prior to the planned delivery time is agreed upon. However, special events or non-standard items may require longer notice, and charges may apply for canceled non-standard items.

3.4 FLY Cuisine agrees to communicate the actual delivery time, location, and person accepting the catering order electronically (via email) in adherence to the Client’s delivery time policy. If the requested delivery time is operationally unfeasible for valid reasons, FLY Cuisine will inform the Client at the time of order placement.

4.1 Catering services will be provided either directly by FLY Cuisine or through third-party providers with whom FLY Cuisine has arrangements to deliver catering services.

4.2 The Client will receive the ordered products and services within the timeframes specified in the order confirmation email or as otherwise mutually agreed upon between FLY Cuisine and the Client.

5.1 The price for the catering products and services will be as specified in the order confirmation email and is in effect at the time the order is placed.

5.2 Posted prices do not include taxes, airport concession fees, FBO commissions, fuel fees, or any delivery fees. These additional charges will be added to the total cost and itemized in the order confirmation email.

5.3 FLY Cuisine accepts payments through American Express, Visa, and MasterCard for all purchases. The Client agrees that the credit card information provided is accurate and complete, and that they are authorized to use the credit card for the purchase. All incurred charges, including shipping, handling fees, and applicable taxes, must be paid by the Client.

6.1 All products and services are provided “as is” without any warranty whatsoever, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party intellectual property rights.

6.2 Some jurisdictions do not allow the disclaimer of implied warranties, so the above disclaimer may not apply to you.

6.3 The Client acknowledges that FLY Cuisine is not liable for any warranty breaches or damages arising from a manufacturer’s failure to honor its warranty obligations.

7.1 In no event shall FLY Cuisine be liable to the Client or any third party for consequential, indirect, incidental, special, exemplary, punitive, or enhanced damages, lost profits, or revenues arising out of or related to any breach of these Terms, regardless of foreseeability or whether FLY Cuisine was advised of the possibility of such damages.

7.2 Our maximum liability under any circumstances and your exclusive remedy for any cause shall be limited to the actual amount paid by you for the products and services. This limitation of liability does not apply to liability resulting from our gross negligence or willful misconduct.

8.1 FLY Cuisine respects your privacy and is committed to protecting it. Please refer to our Privacy Policy for detailed information on how we collect and process personal data in connection with your use of our Services.

9.1 These Terms are governed by and construed in accordance with the laws of Arizona, without regard to its conflict of law provisions. Any disputes arising from or related to these Terms shall be resolved in the federal or state courts located in Scottsdale, Arizona.

10.1 Notices to the Client may be provided by FLY Cuisine via email to the address provided by the Client. Notices sent by email are deemed effective upon sending.

10.2 Notices to FLY Cuisine should be sent via email to ORDERS@FLYcuisine.com.

11.1 If any provision of these Terms is determined to be invalid, illegal, void, or unenforceable, it will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions.

12.1 These Terms, along with our Privacy Policy, constitute the entire agreement between the Client and FLY Cuisine regarding the provision of inflight catering services.

13.1 For inquiries or to provide notice under these Terms, please contact FLY Cuisine, LLC at:

Email: ORDERS@FLYcuisine.com
Phone: 480-361-1800
Address: 7625 E Redfield Rd Ste 130, Scottsdale, AZ 85260